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  • I would give a negative star if I could. I work in customer service and have a hard time feeling good about a place that shows they have none. First, I received a voucher from my mom as a gift for a pedicure from the pedicure lounge. It was thoughtful and I was appreciative. I had just gone through a busy time at work and this would be a treat. When I tried calling I did not receive a call back in 24hrs, or 48hrs or even a week. I had to call back. Then, they say oh well we moved from Arrowhead area to Avondale area!!! (that's not around the corner)... Ok. So, my mom and my sister in law go, however I can't because I work. (My mom told me it wasn't that great.) However I call to set my appointment up. She didn't return my call in 24hrs so I called back. She didn't have anything for that week so we agreed on a day next week, which would have been fine, but I woke up that morning sick as a dog and since the place is all the way in Avondale now I didn't feel safe driving. I called her to let her know, but got her voicemail AGAIN and left a message. The next day I hadn't heard anything from her and decided to call back again. She told me that she contacted living social and canceled my voucher. Really? I was sick. Still am... but I guess Customer Service is a lost art at this salon. If you want to stay close to arrowhead try Herbal Nail or The Nail Shop... I have never had issues with them and they always make me feel like I'm the only one there.
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