I have tried this location again and again as a reprieve and still the dinner services haven't been up to the "standard" that I feel Outback Steakhouse tries to impress upon people. I have dined at the Gastonia location on many occasions and on most of those occasions the food hasn't been cooked to order and when returned to the kitchen to be redone has come back wrong again.
However, I would like to write about my latest dining experience tonight. I ordered for myself and my family the Outback Special with steamed vegetables, Filet and Grilled Shrimp, Kid Burger and one Chicken finger. My order came with the Caesar salad which had light dressing on it and the waiter didn't come by in time for me to have the salad fixed. My steak wasn't cooked to order and had a negligible amount of flavor to it, also the steak was slightly warm and very tough to cut. My son's burger was very dry and lukewarm and his fries were cool so he didn't eat his entire meal.
When Jaime the waiter came by I informed him about my steak and he notified Heather the Service Manager, she came over and asked if there was anything else she could do for me or if I would like a replacement but I didn't feel like waiting for a replacement and also I've gotten tired of the food being returned constantly and not knowing what to expect when the food arrives again. So, I told her no and she removed my entree from the bill.
I would like to think that my experiences are atypical and other diners are having a more enjoyable experience but I don't feel that is the case with this location. I have been to the Outback Steakhouse in Huntersville on several occasions and not once had an issue with the food or the service but Gastonia is closer to me.
So in closing I wanted to share with you one diner's experience from many that used to frequent this establishment. But no more, I'm done because this location is as bad as it gets. Save your time and money and go to the Longhorn in Gastonia if you're in this area and looking for great customer service and steaks cooked to order.