I have an 8X blank hat with an open crown I bought and took it there to get shaped. I tried several places in town and they won't do complete shaping including crowns and others require you buy their hat there (try $600). I met "Jill" she was friendly and introduced herself. She complimented me on the hat then asked how I wanted it shaped...we discussed it and decided on a Cavalry crease with a modified brim. This girl is remarkable with hats, and takes her time making sure the details are perfect. I tried it on a few times during the process and she'd say...not quite there. The finished hat was perfect. As I was leaving I mentioned that I had a 30 year old Stetson that got bent laying in the sun about 15 years ago but another hatter told me it was cracked and couldn't be fixed. She asked me to bring it by and she'd look at it. I had it in the double hat case I brought the other one in, so she looked at it. She said this isn't cracked...give me a minute. She sprayed some stuff on it, steamed...roll, rub, rub...15 minutes later this hat looked like new! I asked what I owed her she said nothing but some beer money for yours truly! If you don't know...this is an art that few people have perfected and takes years to learn. I took good care of her as she restored my favorite hat to what it once looked like and I thought it never would again.
As for the store...they have EVERYTHING you could ever want that's western and the prices are reasonable and service is good (great if you see Jill for your hat!).
P.S. I'll be back!