I'm giving this a 1 star for a few reasons.
-Food is not edible. They need to really take time to add natural and fresh ingredients to their food. It tastes and looks very processed like they purchase bulk items, overcook them then serve them. They pair food that does not at all go together. I have tasted food that costs as much as they charge and I would say that this place is not worth it for people that enjoy fresh well prepared food. It might be good for some people.. I guess.
The employees are very nice.
We were sent a survey and responded with honest specific feedback. The owner actually decided to not take the feedback or focus on the customer experience but rather decided to blame us for waiting until the survey to provide the feedback.
That was sad. I guess some people have a hard time seeing feedback as an opportunity to improve or "wow" a customer.
The other bad review made us worried before we went. We thought lets give this place a chance it was probably the customers fault. After trying this place we can very much see it was not the customer.. But just a serious lack of care an passion or even business acumen on the part of the establishment. Hopefully they do not see this as a negative post but as a chance to take feedback and change.