My first foray into the Pittsburgh Bagel Factory was about a year ago to use one of the Groupons they run periodically. The prices are reasonable, they accept credit cards, and the bagels are generally quite good. While I haven't tried the entire menu I can also speak highly of their matzo ball soup and pastrami bagel sandwiches. Although they have free Wi-Fi for customers, the tables are a little small for a full sized laptop and a couple of books - I usually work elsewhere in the neighborhood. I only have two minor complaints about the Bagel Factory. First, they don't have any nutrition information, which makes it a challenge to incorporate into a diet of any kind. And second, unlike any other business I've encountered that runs Groupons, the Bagel Factory imposes a lifetime cap of three purchases (instead of resetting the cap with each new offer). I get that Groupon isn't a very good deal for a lot of businesses and I'm happy to pay full price, but this is just annoying.