Tonight I was very disappointed in Babbo Italian Eatery Arrowhead. I placed my order online at 1:00 in the afternoon because I knew they would be busy and it allowed me to choose a pickup time. I decided to pick up dinner for Valentines Day at 5:10. When I arrived my order was not ready yet. It was not actually ready until 5:30. You would think placing your order 4 hours in advance would make it on time. Then I arrived home and began to set out my dinner and realized the dessert was not in the bag. I decided to call and see if I could go back. You would expect the manager to say no problem. Well I called and was placed on hold twice for 8 minutes, then was told the take out time was 2 hours so it would be that long to get my dessert or she could put it in the comp book for my next visit, before I could respond she put me on hold again and said she was getting a manager. I thought great the manager will take care of it. Instead the manager offered to give me two desserts the next time I am in. I asked if I could come in and get it in about an hour. The manager responded negatively and was trying to get me to decide to get it another time until i finally said i would like to come in and get it in an hour. She said she would put it in now because she didn't know how long it would take so it might be ready before I get there or after I get there. When I arrived I was asked to pay for the dessert I had already paid for again. I know it is Valentines Day, but if you can't handle the crowd then they need to do a limited menu on holidays so they can still be productive. Not sure I will ever return.