I went into this location (Downtown Hooters) today in hopes of catching a UFC fight. Before I entered the restaurant I asked the staff if they would be showing the fight. I was assured that I would be able to watch the event. I sat down and ordered a beer, then food. I got about half way through my large beer before I was approached by the manager who explained this particular location was having an issue showing the event. I responded to the manager explaining I had already order a beer and food and I only came in to watch the fight.
At this point it was turning out to be a bad experience, in my head money spent, no fight, times wasted.
She offered to cancel my food order then said she would comp the beer. I figured I'd cancel the food, slam my beer and rush over to a different venue to catch the fight, not bad I guess. Then about two minutes later the manager came back and said the food was already made and if I wanted to stick around that my meal would also be on the house as well as my beer. At this point I had nothing to complain about, free beer and free food. UFC could wait.
I was so impressed with how my experience was turned around that I asked for the bar tender manager's name, I was told it was Deja or Dasia. Yay Deja or Dasia!