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  • I was very disappointed with this shop. I called to make an appoint for their minor maintenance service. Before we ended the call he tells me "We are all set I have you down for the MAJOR maintenance" which is $350 more then the service I scheduled. I corrected him and blew it off as a simple error minor, major maybe they sounded the same to him. When I dropped my car off they tried to get me to do the Intermediate service which was $140 more then the service I asked them to do. I told them I was not interested and I wanted to do the minor maintenance. They went on to try and up-sell the intermediate service AGAIN because my car might need the transmission fluid serviced. This was all assessed from looking at my car from the waiting room window. Once I explained to them that I had already had my transmission serviced a month prior they back off with the up-selling. When I called to see if my car was ready (six hours later) I was told "You need to come down because we found serious problems" When I arrived I was advised that I should "Buy a new car right away, within the next 30 days because your car is not safe to drive because the rear control arm is rusted almost all the way through" When I asked for details about this control arm I was just given horror stories about how the back end will break off and the rusting was so bad they had to lift my car in a "special way" just to change the oil. I was never given ANY information on how to remedy this problem other then "Buy another car". I thought their advice sounded a little fishy and vague so I called 180 Automotive where I have taken my car once before and had excellent service. I spoke with Bogi and explained what I was told and she told me to bring the car in the next day and they would check it out. The information I received from The Auto Shop was nothing but hyped up scare tactics. After getting a second option I know I do not need to buy another car in the next 30 days and I have the details and information I need to make informed decisions about my cars maintenance. I will not return to The Auto Shop, I am going to drive the extra miles to 180 Automotive were I can get not only great service but information so I can make educated decisions about my car.
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