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  • Our company held our fourth annual user conference here, and compared to our previous venues, this one was a smash hit in terms of facilities. It compares particularly favorably with the doudy, sour old St. Francis in San Francisco, a venue I hope we never book again. The standout quality of this place is the hustle and quality of the service. Our opening night reception included an array of food service stations with different themes, including a noodle bar that was particuarly well done. The food was all delicious but what really distinguished this event was the personable, attentive, extra-mile oriented staff. They were reading the nametags of our 200 guests and calling people by name whenever possible and chatting us up in line to make sure we were all happy. The event coordinators were all over the venue throughout the ensuing two days. Where at the St. Francis we struggled with temperature and electrical problems and grumpy, uncooperative, disinterested staff, here at the Fairmont, the very few glitches drew aggressive responses by people who cared about our event.
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