| rev:text
| - I found a vehicle online and inquired via email. I got a call back right away and discussed a hail damaged vehicle. I called the salesman a few minutes later to say my family and I were coming down to look at the car and asked if he could pull it out since we had little time and a hungry 4 year old on our hands. I gave an hour's notice that we were coming. He assured me he would have it ready when we got there.
Upon arrival, the salesman passed me off to another salesman, who had no idea where the vehicle was. He then proceeded to wander around the lot for 40 MINUTES clicking the alarm button while we stood outside waiting. No one stopped to help us. No one asked if we need water or if we were being helped. They just walked on past 2 irritated adults with a tired child.
Finally, he pulled up a very dirty vehicle. I would expect if you want to sell a car and a customer calls and says they are coming to look at it, you could at least run it through the auto wash in the back but I get it - it was only an hour and it's not as if they even bothered to find it.
I drove the vehicle and gave the salesman my card, asking for a call in the morning with a final price, asking him to either call my office or email me at work since their email goes into my personal email spam filter. Of course, he emailed me at my home address. The list price on the vehicle was $22,561 - so he quoted me $23,000 as the list price. Sure. Round up. On a car. By nearly $500. That's cool.
I went around with them for 2 days, struggling to get a call back. Finally I spoke to another sales person and she helped me with the trade valuation. She also advised the reduced price online ($1,000 less than the previous price) was only for customers who financed through them. I already had financing but told her no one even asked me if I wanted to try them but I was willing to apply. She assured me she would have an answer in 10 minutes and call me back.
2 hours later, I called the dealership back and spoke to a manager because - surprise - no call. After he made excuses and told me, "Well, people get busy..." she called me back to tell me she had, once again, emailed the info to my personal email. 3rd request to please not do that and if you tell someone you will call them back in 10 minutes, you call them back. You don't email.
After getting a credit offer 3 points higher than my rate, (sales persons solution was to pay it for the required 4 months then refi) I told them I would use my own credit and that we were $700 apart. $700 on a hail damaged, prior rental, auction purchased, on the lot for a month, vehicle (thanks Carfax!!)
I walked over $700 and they let me. I have never had to chase people down to sell me a car but these people literally do not give 2 craps if they sell you a vehicle or not. So I called Peoria Nissan and they were the opposite end of the spectrum. Friendly, responsive, car clean and ready when I arrived. I'm headed to pick up my (more expensive) vehicle from them shortly.
Avoid this dealership. Customer service isn't in their vocabulary.
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