I made an appointment because I knew they would be busy around the holiday season. I showed up and was right, they were very busy but took me right away which doesn't always happen at other salons even when you have an appointment. Jimmy did a good job on my pedicure which included a leg massage and hot towel which I loved! My toenails looked really good and I appreciated that he took his time. Next I went to Randy to get a full set put on. I am very impressed with him because I just showed him one picture for an example and he did exactly what I wanted! He really took his time to make sure everything was perfect and to my liking! I am overall very pleased with my experience and will definitely be returning! I highly recommend this nail salon!!