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  • My boyfriend and I went to try this place out to watch some pretty big UFC card fights, we've never been to this establishment before. First impressions, the place is set up well, we were happy to be put on the patio because there was a TV directly in front of us. We started our meal with their buffalo chicken egg rolls, they were surprisingly awesome so we were pretty excited to continue our night there since we would be there for a few hours. Everything was going great until we asked for the patio TV to be changed to the fights, not a soul was on the patio except us, it was oddly slow. They said ok they'll see what they can do.. so 10 min go by, no waitress, no TV change. I saw a busboy and flagged him down and asked about the TV and he said he'll see what he can do... nothing... 10 min later we realized we haven't seen any waitress or anyone and we were sitting there with out menus ready to order our main entrees. So 5+ min go by and here comes our waitress again and we asked about the TV and she said, a manager was supposed to come over. We ordered our food at this time. No manager showed up so I went and found one, he told me the TV could be changed but they couldn't put on the volume because it would change the entire restaurants sound... so eventually our food came out, I ordered the Juicy Lucy cooked to medium. My burger was genuinely cold to the touch... the cheese in the middle was solid... I took a bite in to the burger and it was rare... I'm talking dead rare. I went and found the manager AGAIN... by the way the waitress never came back to our table... he apologized about the under cooked meat, didn't offer to correct it, didn't offer to comp it, didn't offer anything. It was very unprofessional the way the whole night went. I wont be back, my money and time is to be spent in a place where they want my cash. Plus you would think a place with burger in their name they would be able to make a burger. Working in customer service means you service customers... tell the manger and waitress that for me.
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