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  • Generally these places are fine. However, my wife and her friend went to this location a couple weeks ago and the burgers were cold and soggy and they were disappointed. Part of paying the premium for a burger like this is the expectation of consistent quality. We submitted a complaint online but never heard back. They don't need to comp anything, of course - but a response of some kind would have gone a long way (and prevented this review). There are alternative burger places in the city that also produce shake-shack-ripoff menus, and in the future, it's far more likely our money will go to one of them instead of BP.
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