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| - BEWARE OF THIS PLACE! DO NOT GIVE THEM YOUR BUSINESS!!!!
I hate that you cannot rate lower than 1 star.
We bought an Altima with a dent. Through negotiations they said they would fix that and a new door handle on the inside, since it was completely detached from the door. They wanted me to take it home instead of fixing it at that time. This was my first red flag, and I should have walked away. They said they will schedule an appointment and give me a loaner car. I brought it back when they scheduled an appointment a couple days later, by then the check engine light was on. When I arrived, they refused to give me a loaner car. I insisted and they gave in, but not before telling me 3 times they do not normally do this. After 14 days of having my car with multiple frustrating games of phone tag, they told me it was done and to pick it up.
I arrived to a dent free Altima. I tried the door handle, that was previously detached, and it came right off. It was definitely the same handle, but now it had super glue on the broken clasps. The manager still stood by that the dealership paid for and installed that part. They told me to take it home and they would schedule another appointment. I got in the car and the check engine light was still on!! They kept the Altima and gave me another loaner car. 10 DAYS LATER!!! I finally get a call back that the Altima is ready. I go to pick it up and decide to go straight to a mechanic. The estimate was 3k worth of work to parts that would need to be replaced to even pass emissions!!
No one would return my calls. NO ONE! I called almost every person in management. Finally the finance manager told me to come in. When I arrived at 9am the finance manager realized he couldn't(or didn't want to) help me and told me to sit and wait for someone. After about 45 minutes a sales associate I hadn't dealt with before had to listen to my story. At this point it had been 45 days since I bought the car. The guy said he was going to contact Smiley, beware of this two faced character, and he would get back to me. Around 1pm they had a manager I had never dealt with gave me a too bad, so sad approach to telling me they could do nothing for me. Their main reason, I already had the car for 45 days. They had it for 24 of those days!!!
I ended up buying another car from them. I probably got the worst deal in the world. They bought the Altima back for 3k less than what they sold to me, and the car I got was 3k more than I paid the first time. What could I do? No other dealership would have given me as much for the Altima. I was forced to give Van Chevrolet the benefit of selling another unit. It pains me every time I think of it. I drove off the lot at 430pm. To top it off, finance screwed our registration up and we still had to make 2 trips back in the following weeks to fix other issues. I will NEVER be back.
I commend you if you read this whole review. I left so many frustrating details out as well. You can imagine what is in store for you if you go to Van Chevrolet. BEWARE!!!
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