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| - So you want to buy a used car here? Let me start off by saying.....read this review first.
Back in February 2012 , I had the opportunity of purchasing a cute little beetle bug for my daughter. It's an 2004 with just 93,000 miles on it. It has a few cosmetic issues, which needs some attention and just good ole TLC, but it seems to have been a purchase I should have foregone. Not so much for the car, but for the service (lack of service). When the car was purchased, it was a mild evening, cold air appeared to be coming from the vents, but again, it was February, and was not needed for this time of year. This is where the heart of the story lies......
I seemed to do all of my homework, heeded my parents advice, as they have purchased several NEW vehicles here, and decided to make my purchase here for this VW beetle. Well, after my current experience, I am sure they may have their own doubts of the integrity of this dealership. I will delve further into detail, as it is important for every customer to know what I have experienced.
After 2-3 weeks of having the car, my daughter mentioned that the air did not seem to be that cold. It was cool in the evening and at night, but not during the day. The dealership had called to schedule a forgotten inspection (prior to delivery) and to offer a free oil change as a courtesy. This was a kind gesture, so I took it in for service. I noticed that the rear turn signals and bulbs kept going out, they replaced it, but less than 2 days later, they were out again. This is where it goes BAD! I mention to the service technician that the A/C did not appear to be working since it was purchased. He stated that he did not have the time or manpower to do any a/c checks as I was only scheduled for a courtesy oil change and an inspection. When asked if he could just check it out, he stated that he did not have the time. (as Bill Engvall say's - Here's your sign!)
So the A/C doesn't work and now they claim that they do not have any intention of fixing or repairing this. *** Buyer Beware***. If this was just a hose or small leak, I am sure that it would not be a problem, but it appears that it is rather significant issue and cost approx $1600.00 to fix! Did I mention that I paid cash for this vehicle, I didn't think so, because that should not even be a factor.
I have contacted the dealer several times, and finally was offered to have it diagnosed as a courtesy. This was only after I paid for it to be diagnosed at the VW of South Charlotte. (FYI - those guys have been very courteous) They came up with the same conclusion except that it would take them much longer to fix it, and even then, would you trust your car to a group of folks who continue to forgo emails, and will not return your calls. The service dept informed me originally that they did not possess the tools or knowledge for VW Beetles and would sub the work out to VW.
So they refuse to assist with any help, saying that it was sold as is. When the sales manager tells you that he personally would not buy a car with 93,000 miles, it is hard for me to see how they can sell an item, and not stand behind the product at all!
Since I found no resolution at the sales level, I went to the top - Sissy Parks. I must say that if I felt I got the run around with the sales team, it even got worse from here. Yep - I see where the poor service comes from, the owners, the management, all the way down to the original service technician who apparently is no longer there.
If you sell a product and refuse to stand behind your product, at least stand behind your service. In this case, I was the loser, and as I mentioned to Sissy Parks. I have earned the right to share my experience, $1600.00 worth to be exact, so as I see it, with all of my fellow Yelper's who are drivers and owners of vehicles, I offer unto you a suggestion, shop elsewhere!
And when the owner tells you : Hey, look you bought a VW at a chevrolet dealership - What do you expect? Well, I expect a product that the owner would stand behind, but as I have learned, the OWNER does not respect the customer.
After several failed attempts to get this resolved, Yelp has come to the rescue..... I am so happy to be an Elite '11 and '12 member, as I have a voice, I am YELPING!
Sharing your experience with others, is what yelping is about!
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