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  • I have some serious complaints about the location on Statesville Road. I have rented from this location numerous times, so many times that some of the workers know me by face. Each and every time I have come to this location it has NEVER been a smooth process. The workers give you the excuse about them being understaffed and busy but at the end of the interaction they ask how was their customer service. I have yet to be pleased with my service. The time before this last reservation I came in the morning as my reservation stated for me to do and once I get there I was informed a call should've been made to me to advise they were booked. I Never received that call. I was advised I would be contacted later if there was anything available, never was contacted but I myself called and was able to get into a car EIGHT hours later. This last visit, August 12, I was completely blown away by the lack of professionalism. One customer stated they completely forgot to pick her up. Another customer called on the line and the staff thought it was funny to joke about the conversation and how the man sounded. They thought it was a man, and it turned out to be a woman. Completely inappropriate behavior while customers are in the store. One "manager" was answering the phone with an attitude and slamming it down after each call that she took. And this behavior continued on the day I came in to return the car as well. Most of the staff doesn't have the willingness to assist attitude it's more like who is next so I can get home. My reservation on Friday was 5:30 I didn't get home until 7. I called to request the car to be picked up on Monday because I hurt my ankle and the medication I was on permitted me from driving, I was advised I would receive a call back, this was around 10-11am. 3:00 came around and I still hadn't gotten a phone call back. So, I had to come and drop the car off myself and then wait an additional hour to be brought back home, why again under staffed. I have accepted the excuses time and time again with this location but after this past weekend I will never do business there again. Justin I believe his name is, informed me of the time on Friday after I asked and I told him I had been there since 5:30. He didn't care. He didn't find any issue in me being there as long as I had been and didn't get up to see what the holdup was. He was too busy discussing him being single and needing a girlfriend. UNPROFESSIONAL!
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