This is a small and busy restaurant so we called before heading there for dinner and requested a table for 2 at 5:45pm. We also asked if they allow BYO and the woman said yes with a corkage fee. We arrived at the restaurant with our bottles at 5:45pm to a packed room and no table waiting for us. The 2 women working in the restaurant said they don't do BYO, they made a mistake, so cancelled our reservation. No apologies. An empty table reserved for 6:15pm was not offered to us. We were told we could wait for a table to open up. Since we were dropped off at the restaurant we didn't have many options but had no intentions of staying at this restaurant after being treated so rudely. We immediately left and walked 5 minutes up the street to "Thai One On" and had a fabulous dinner with welcoming service. We will never patronize the Red House again after this experience. Clearly customer service is not a priority for them but it is for us. Thankfully there are many other Thai options in Pickering and Red House will no longer be one of them.