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  • There are poor hotels due to problems with the employees, and then there are poor hotels due to really terrible ownership. The only reason that the Radisson Hotel Cleveland Airport gets 2 stars, instead of 1, is because their employees are terrific. So that clearly leaves us with the problem: the owners of this property. For several years (read the past reviews), there have been consistent reviews indicating just how how this property needed a makeover. Based on my recent stay, these requests have clearly been ignored. Let me explain. 1. It was a hotel room where you felt like you had to wear your shoes at all times. You know exactly what I'm talking about. I don't care how careful the housekeeping staff are, you can't clean that amount of dirt off a carpet that is that disgusting. 2. The bedsheets had dried blood stains on them. 3. When I went to open the windows because: a) the air conditioning system did not work and b) the room was so filthy that my wife's allergies were acting up, I realized that the outside of the windows had not been washed since Reagan was President. This is an owner not willing to pay for it because housekeeping can't possibly do it from the inside of the building. 4. Chipped walls, dents, missing handles etc. You name it, the room had it. Oh and did I forget to mention that the hotel is nowhere near the Cleveland Airport? It's a solid 7 minute drive from the airport. So if you're arriving into Cleveland late, don't expect to just walk on over to the hotel. So when the General Manager responds to this by saying that he/she apologizes, is working diligently on the problems, and would like to welcome me back to the hotel in the future: please understand travelers are not stupid. If they keep seeing the same consistent issues, with the same generic replies, they will know that this hotel needs new owners.
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