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| - I had been going to Camelback Pediatrics since my daughter was born. She is 11 months old. Initially I really liked the place because they were able to get us in right away when needed. I have had 2, inexcusable, bad experiences and have since decided to no longer take my daughter there. To be fair, Dr. Alexander is phenomenal. I REALLY like him, but the practice he works at is terrible.
Bad Experience #1: I had taken my daughter to urgent care on a Friday because she developed a really high fever (103.5). The doctor told me that she was probably fighting a viral infection & to watch it because it could be a urinary tract infection. She said if my daughter wasn't better by Monday to take her into our regular pediatrician. Her high fever continued so I took her into Camelback Pediatrics and saw Dr. Scharff on Monday. He decided that it was a good idea to get a urine sample & we had to do it via catheter. (My poor lil baby!) He told me that if we didn't hear back from them by 2pm the next day to call in to get the results of the urinary analysis. Sure enough, we didn't hear anything by 2pm so I called the office at about 2:20pm. No answer. It was the Tuesday before the 4th of July which fell on a Wednesday this year so the office had closed early!!! I called the after hours answering service & they said to call back again & they'd page the doctor again if they didn't call me back within 45 minutes. I did this FOUR TIMES. Finally the person at the answering service told me that they had talked to the doctor being paged and were told that the doctor did not have access to lab results from home. Okay, fine. Why couldn't the doctor call & tell ME that the first time I had her paged??? The doctor on call was Dr. Apley. I have seen other negative reviews about this pediatrician as well. Most people know that if a urinary tract infection goes untreated it can become a kidney infection which is quite serious. My husband and I decided to take out daughter to Phoenix Children's Hospital since her fever was still really high & the pediatrician never got back to us with the test results and we'd have to wait until Monday to get them. It's unbelievable that an office would close early a day before the holiday without making sure all patients had been given their test results. Especially one as potentially serious as my daughter's. It was double bad that the doctor on call didn't have the courtesy to at least call ME back the first time she was paged and tell me they couldn't get the results for me. Unbelievable. So my daughter ended up getting a catheter again because of their irresponsibility.
Bad Experience #2:
I was recently out of town and my daughter got a really bad diaper rash. I tried different diaper rash creams and nothing seemed to phase it. Friends of mine had told me that their pediatricians had prescribed diaper rash creams that cleared it up quickly. So on Friday morning, I called the pediatricians office & put in a prescription request at 8:30am. Since I know how they do things, I called back at 4:30pm to check on the status of my request. The lady told me that they hadn't gotten to it yet, but to call my pharmacy after 5pm to check to see if they got it. Sure enough I call the pharmacy at 5:45pm and no prescription was called in... The pediatricians office closes at 5pm and it was a Friday. So basically they left me out of town, for an entire weekend with a baby with a horrible diaper rash. I called in on Saturday morning just to make sure they perhaps didn't get it submitted until after office hours & nope, no prescription. That was the final straw!!!! I am done with them.
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