Horrible service. Received a pair of sandals and the strap fell off on the first day. After contacting SSENSE customer service, I was advised to just send them back. I thought to myself I would just get a exchange or something. 2 months + had past and all I kept getting were responses that they are awaiting for the manufacturer to instruct on how to proceed. No clue on when I would get a resolution. Ridiculous service, receiving a faulty item and waiting months with no explanation or date when it would be resolved. Thank goodness my credit card company backed me up. They were probably trying to reach the 90 day period when I would have no recourse for a return or dispute at that point. Waste of time and money. Will never buy from them!