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  • My boyfriend and I ordered a reclining sofa from A-1 furniture the week before Christmas. We hadn't shopped around any place else but we loved a couch they had at A-1 so we decided to just go for it and order it that day....BIG MISTAKE. We had to order it in a different color so it then became a custom order. We were told it would be 6-8 weeks until we received the couch. Today marked 9 weeks since we ordered the couch we have never received a phone call or anything regarding the couch. It was already paid off in full almost a month ago so last week we finally called them to see if maybe they had forgotten about us. We were told it might be on the delivery truck today so again we called today, even after we were told someone would call us but of course that did not happen. Now we were told we won't have it until the week after March 3rd. That is 4 weeks after the time we were told!! With no call or attempt to reach us about this HUGE delay. In fact she didn't even sound sure we would have it by then. She said "you should get it then". All that was said was oh sorry it was beyond our control. What wasn't beyond your control is the terrible, uncaring customer service we have recieved. We were planning to have this new couch by the time my family from states away comes to visit but no that will not be happening apparently. It is too late for us to go back in time and never order from them in the first place, but it's not too late for you. So if you are even thinking or spending any money at A-1 just save yourself the headache and time and go somewhere else.
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