It's always a great experience when I bring my car in for servicing. I called on a Friday for an oil change, figured I'd have to wait till the next week but they actually had a Saturday appointment available. They were extremely busy, but my car was done in about an hour, just as Shawn promised. Speaking of Shawn, he was wonderful, listened to me, spoke to me like an equal...definitely 5 star. Plus, free iced coffee.