Sadly, the only real thing that sets a gym apart from another isn't really equipment, classes or amenities (because most gyms have decent) ... it's customer service and this gym lacks customer service at every level. Employee turn over is really high and the turn around time for broken machines is months! One morning I went to purchase an energy drink pre-workout and pay for it and no one was at the front desk for about 45 minutes! It makes me sad because I really like the classes and the location.
Also... be careful and read your contract! They deduct your monthly fee bi-weekly instead of once a month. We signed up for a year contract (only option at the time)... couldn't wait until it was over. One year later... we said we were done and they said in the contract it is says after the first year it defaults into auto-renewal for another year. If you don't cancel before the year is up in writing... you are screwed. Way to put customers first, Fitness Works.