If you have anything that's important or time sensitive, you can easily $ave time and money by sending your mail from another business. The first time the fingerprints came back was because of the poor quality of the fingerprints and the 2nd time, they were never even received. How could this happen with certified mail?? Easy. Incompetence. I missed out on a job opportunity for giving a business an opportunity to correct their mistake but I at least get a chance to warn others about this business.