Pros:
I like their carrier oils, butters, bath bomb molds and soap bases.
Cons:
It's pretty annoying when you order a bunch of stuff that is IN STOCK on the website and they charge you for it all then refund you for certain items because they were out of stock.
Also in the past I have ordered the brown more "natural" labels from them and they did not stick to the lip tubes at all. They kept peeling off no matter how hard I tried to get them to stay on.
The essential oils are crap compared to ones like Young Living or DoTerra.