I'm the director for a $500M company and needed a place to stay while in town. I fly out here every month and stay about a week. I also have 16 reports who stay at the hotels as well. As a busy executive, I don't want any distractions.
This was my very first time at the hotel.
It was very clean, I liked the area (from what little I got to enjoy of it), and the staff seemed nice.
When I had arrived at 3:00 am they told me I had no reservation.
Explained that the woman gave me all the info a short time ago. he said "oh, if it's a woman it's the hotel next door". These hotels are sort of joined in a weird way.
The woman there says nope.. nothing for you and didn't seem to care too much (in her defense she was cleaning the floor too). I was also wearing sweat pants and a wife beater shirt and often get judged for not looking like a million bucks. It's funny how people are different when I'm in my suits.
So I say screw it and walk out. A minute later she taps on my car window and says the guy next door called and found my reservation.
I head over there and get my room by 4:30 am now.. ugh
I wake up to a zillion calls for work and need to extend the room for the week. I walk down and the guy says. Sorry. You have 5 min to check out.
Lol awesome!!! So all my suits are in the car and now I'm kicked out in the same sweat pants and wife beater.
FML. So now I'm sitting in the car waiting for my secretary to see if she can get me into courtyard Phoenix north where I have been satisfied with so far.
Anyway the hotel is decent. Pillows are all hard. I prefer a mix so you can pick hard or soft pillows.. staff seems okay
JUST make sure your reservation is emailed so you have proof and make sure your rate is locked in cuz he wanted to jump me from $150 a night to $280 for the rest of the week.
Sorry Marriott - this rewards member didn't feel very rewarded. So I will stay anywhere but from this point on. thanks for screwing my day up as I sit here in your parking lot without a chance to get dressed in anything better than sweats in the rain while looking for a hotel that cares more about PEOPLE not faces and pocketbooks.
3 stars for the clean hotel 2 dinged for the service
By the way - this is the first bad review I have ever done in my entire life. So I'm not a snob. I'm just stranded