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  • I am giving a two star because I love Popeyes food.After several disappointing visit to this Popeyes it's time for me to yelp for help. I'm from Louisiana where it seems like there's a Popeyes on every corner. Since it's very popular in the south it's always chaotic in a Popeyes but your food is hot delicious and your order is normally right.Last night my wife and I paid for our meal sat down for eight minutesWaiting for a meal. That's when the young man approached me and asked me if I would come back up to the counter and re-pay for my meal because their computer and did not take it he said. My first thought was why did it take eight minutes to figure it out. My second thought was why did a manager not come and do this instead of delegating it to the youngest person there.On My way up to the counter I checked my account and seen that I had been charged. I went to the counter embarrassed and somewhat upset but my composure was good considering. I showed the lady on my checking account that they hadthe amount pending from my bank. The manager said well would you please tell us what you ordered because we have no idea. Earlier today my wife called customer service and explain what happened. Reaction was somewhat normal let me check with the manager see what happen and I'll get back with you. When the regional manager called my wife back she never apologize. It's Very obvious that the problem is systemic. It starts at the top. The regional manager when my wife told her that although we love Popeyes and are from Louisiana we was considering not going back to that store her response was "OK". WhenThis is the type of people that is in upper management of course the store is going to have problems. A managers job is to defuse the situation. That regional manager could have told my wife I'm so sorry you had a problem ma'am I will be sure that never happens again don't quit coming to see us OK. This lady has no people skills. You can't teach managers people skills when the regional manager has no people skills. I refused to quit going to Popeyes. Would somebody please fix this mess. Oh by the way while I was having all those problems another man with returning an eight piece dinner that was wrong after he had driven all the way back to his house and come back with a meal that was totally wrong. If the regionals don't care managers and staff certainly won't. After having my wife speak with regional management we do not blame the manager for our visit. Clearly the regional should be an assistant manager and learn how to be a people person like they should have learned before they were promoted.
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