I've worked retail so I get that it can be sucky watching people make their selfy face all day while trying on frames...but it is your job. If I'm trying to figure out how to best send in my prescription and get an opinion on frames- talking to other associates about their weekend and walking away from me, with a few dismissive "ya those look ok too" isn't really that helpful. I've tried twice in person (as other reviews have said online ordering is a whole other irritating saga) but I think I'd rather spend my money where it will support a company with interest in customer service.