This is a family style chain place with old school attitude. Most cities only have one or two locations, and a table can require some patience at busy times. Pagers help, you can sit outside or smoke. Italian dishes are uniformly above average and border on greatness. Things like the cheesecake that tastes like soap and chalk ruin it. The indifferent service here after a night with a spectacular server in Plano, Texas made me want to turn the car around and never eat here in Charlotte. I can wait until I leave town.