Never again. Last Saturday I called Hyakumi and a made a reservation for 7 people at 8:30 PM. They took my credit card info and told me the reservation was all set. So everyone in my party shows up at 8:30 at Hyakumi and I approach the manager and the assistant manager(Janie Lim and Jack Huang). I let them know that my party is all there and we are here for our 8:30 reservation. They tell me to wait a few minutes while they prepare our table. 15 minutes passes and I go up to them again and say "So whats the status of my table" and with a very puzzled look in their faces they say to me "Well you you're party was not here on time so we gave your table away." I was furious! They obviously forgot about us and mistakenly gave our table to someone else. Finally after arguing with them they said that would be able to seat us in an our. At this point I was beyond furious. We were forced to go elsewhere for dinner and wait in line. As a result we also missed our show for which we had already bought tickets. What a disaster. And they were totally un-apologetic about their mistake. I tried calling Ceasars Palace to complain but no one ever returned my phone call. Don't waste your time and money here. The worst service I have EVER had.