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  • I went in to buy cleats for my road pedals and placed an order for two pairs since they were not in stock. 10 days later, I hadn't gotten a call from the store saying my cleats were in, so I called to ask for an update. The person on the phone couldn't help me and said the owner would have to call me back. I never heard from anybody and that was over a week ago. Glad I didn't take them up on their suggestion that I pay at the time of placing my order. I'm happy to support local bike shops, but not one that can't handle basic customer service and order fulfillment. I went to Cyclologic instead and got my cleats immediately.
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