| rev:text
| - I am so torn with this review.
I used to really like Ikea, I have never had any problems with products, everything is usually exactly as advertised and they have good sales if you are there on the right day. Most associates on the show floor are very friendly and knowledgable about their areas, which helps a lot when you don't know exactly what you are looking for. However, on Memorial Day, I had one of my worst retail experiences EVER at Ikea.
I am just settling back into a new condo in Phoenix, and am going to be slowly furnishing my place, and I assumed I would do so mainly with the help of thrift stores, estate sales, and Ikea. Now I'm not so sure.
I got to the check-out area with my new bed at about 8:55 pm, the end of what I'm sure was a long day for us all. I was buying my bed on a smoking deal- hugely discounted with the purchase of a new mattress. This sale was advertised both in the showroom downtstairs as well as up in bedding. I went to wait in line at a cashier because I figured it was probably something manual they had to do themselves. However, while in line a man with a brown ponytail directed me to self checkout. I told him that I was buying something on sale and asked if it would make a difference and I was told no. They asked me how I was paying, I said part cash part debit. Okay.
SO I then rang up all my items, and the sale did not come up like I anticipated. I asked the self-checkout attendant what I should do and she stared at me blankly, like I was speaking a foreign language.
"Um. Do you have the coupon?"
Uhh.. what coupon? I have talked to upwards of 5 employees about my bed and this is the first I hear of the coupon.
By this time it's closing time 9pm.
"You have to have a coupon. You have to go get it."
From bedding? It's on the opposite side of the store, upstairs. Can someone bring it to me- no one told me about a coupon.
"Ma'am. Listen. I understand but I already talked to my manager about this earlier you have to go get the coupon yourself."
Now it's my turn to stare blankly. It is obvious to both parties that it was not my fault the coupon was not given to me while I was in bedding- however, I was very rudely being ordered that if I wanted the sale I'd have to go get the coupon myself.
I just stood incredulously during this time- another cashier named Linda came up and told the girl to just call and have someone bring it down, she had done so several times earlier and it was no problem.
"Yeah, um. I don't think they would want to do that."
What? I found this to be a very bizarre response in front of a customer.
The girl ( I think her name was Randi) made a big sigh and show of calling bedding and apparently there was no answer.
"They didn't answer. You have to go get it yourself."
So.. there's no one answering.. why should I think there would be anyone to give me a coupon?
Meanwhile ponytail man Todd- Randi's manager- comes by and says he can't help me, they need the coupon and that it says that on EVERY SIGN and the associates who helped me should have known that.
Tired of waiting around I go to get the damn coupon that was unheard of until this time, but first I decide to go look at the sign on the ground floor and shocker- NOWHERE on the sign does it say anything about a coupon- and I double checked. I am walking back towards the escalator when crapbag Todd stops me and says they can try to make an exception without the coupon. I keep walking back towards the self-checkout area and tell him what I found- that there is no mention of a stinking coupon.
"Really?? They must have changed the signs!"
These words actually came out of his mouth. Yeah. I'm sure they did.
He goes and inspects them himself and takes the next 10 minutes tripping over himself apologizing for the whole issue. Whatever. I just want to buy my bed and leave.
9:20pm
Now it's time to pay.
"Um. Can't you put it all on your debit?"
Oh my god. I said from the very beginning I was paying part cash.
"We closed all the tills you can't pay cash. Can't you just see if it will go through on your card? You can deposit the cash before you overdraft."
Did you really just ask me that? Where am I?
They look at my friend. "Can't you split it with her? She'll pay you in cash." What is going on here?
Linda- apparently the only clear thinking cashier at this place, steps in and tells everyone to calm down she hasn't closed her till yet. She rings me up- meanwhile Todd the toad is standing there apologizing over and over, pushing my cart, asking if there is anything he can do to help. Jerk.
We take my stuff to the furniture pick up area, where they too are friendly and helpful, so this seems to be a very cashier specific problem with Ikea. One that needs to be taken care of ASAP, because I want to want to go back, and even now a week later, the whole ordeal is bizarre.
It only takes one bad experience to turn me off from a business. And then I not only tell ten friends, but I Yelp about it.
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