I rarely buy items in-store; I come here to return items purchased online. I haven't encountered any problems with returns, yet. I hope I never do!
I do wish I'd purchased that hooded short pink/grey leopard plush robe last Christmas season, though. I took a photo of it, and posted it to family who'd asked me what I wanted. I received many gifts, but not this gorgeous robe.
Lesson learned: If I want something this badly, I'll get it myself!