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  • I've been coming to Yo Spa regularly for a few months now, and the estheticians here are excellent! A special shout out to Kim, who is very skilled & such a rad person! Unfortunately, I feel that I must deduct a star for the curt & unprofessional front desk services. The last time I came in & greeted the receptionist, she responded with "your name?". No "hello", no "how are you", no "welcome to yo spa". Furthermore, I don't think she had to ask who I was in the first place, as I was the only 10:30 appt & the only person in the waiting room. How difficult is it to greet a client and take a second to look at the calendar? I don't think this will be a problem any longer, as I was told the particular employee no longer works there, but in the past I've received several calls about the receptionist not being able to "figure out" what time my appt was, because I was "scheduled for 2 slots" or which groupon I used, or how much I owed. A few of those times, the receptionist has "solved" the problem between the time she left me a voicemail & when I called back & dismissed me with a curt "it's been taken care of now". Thanks for NOT letting me know! Lastly, I've been very fortunate to skip the wait most of the time, but the esthetician who worked with me was scheduled for her next appt in an hour, even though I regularly come in for a 2-3 hour wax. Much to her credit, she still did a great job, but I'm sure the other client wasn't too happy about having to wait for almost an hour. In summary, the estheticians are great, but the receptionists are a hot mess! :-) Hopefully, as as Yo Spa gets the hang of things, they will be able to get it together!
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