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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I read the reviews on here and decided that it was time to give Ron's a shot. I stopped in on Veteran's Day to get my oil changed. Met Jasen was very impressed by his professional attitude. After my oil change was complete, Jasen took me out to my car and explained that it might be time to do the transmission fluid change. I agreed to the $150 service and waited for it to be done. I paid a total of around $180 and went home satisfied. I noticed a drop of oil in my driveway when I got home but thought it was just residual oil from the service. Friday evening, I notice that my car has left a puddle of oil\fluid in my garage. I immediately went inside, scheduled an appointment online for Saturday morning and intended on going in at 8. Jasen got my appointment request and called me Friday night to confirm the issue and have me bring it in. Saturday morning I arrive at 8 and am greeted by staff who take my car right back. Moments later, I meet Ron (Owner) who was very friendly and explained what happened - the tech accidently overfilled my transmission fluid and it was leaking. Ron and his tech installed the proper amount of transmission fluid, power washed the bottom of my car and provided me with a coupon for a free car wash. The big surprise was when Ron handed me a check for the original $180 I had paid - I was shocked. Ron even offered to come to my house and power wash my driveway because of the mistake. Couldn't help but to be impressed by the service I received and though a mistake was made, the staff went above and beyond to make it right. I have every intention of taking my vehicle back to Ron's and suggesting them to friends\family. I fully expected to have to haggle them on the repair but that never happened - Ron stated that "This isn't the way we do business" and I certainly believe it. Thanks Ron, Jasen and staff for making it right and earning a customer for life.
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