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| - A-OK.
I've experienced better (far, far away), but that is not to say I wasn't satisfied. The prices and operational hours of the service department were superior to any of the competitors in the general area. That's the reason I went there in the first place, and I may actually return if that continues to be the case.
Purpose for being there was an oil & oil filter change with multipoint inspection/top-off and tire rotation. Unfortunately for the service manager, he was very obviously having an off-day. He apologized sufficiently for being a tad short with me, but the reason I bring it up is because the cause to the looming cloud over his head was his own service team. I don't have all the details so: on one hand, service was slacking, but on the other, someone was at least trying to do something about it.
While I waited, there was a seating area with the standard coffee, and also there was a pay concession stand with internet access nearby. As per usual, I much rather walk around the lot than sit twiddling my thumbs. Also as per usual, I get approached by a sales representative. He asks the standard what I've got and says the standard what he can get me. Of course I'm obliged to say I'm just killing time and not shopping. He pursued the venture with me still a little longer as would any sales person worth his salt. I wouldn't call him pushy, but he did walk the fine line. What happened afterwards is basically what dictates the entire visit to be a pleasant one. I asked him a technical question (if you must know: what the peak torque was of a particular engine), and after he realized that it isn't the same thing as the max torque commonly found on the sticker, he took me around asking everyone who he guessed might know. No small endeavor for someone who didn't quite understand the purpose of the question and who wasn't getting a sale out of it. Probably three persons deep, with whom I can only guess was a head mechanic of sorts, I met quite possibly the most knowledgeable person I've had the pleasure of meeting since I started dealing with Toyota (again: far, far away). We discussed everything from theory to application, and I'll be damned if I didn't learn a thing or two that I can only hope I'll remember for a long time. So engrossing was the conversation/education, that the service manager had to come find me to tell me my vehicle was ready.
As far as I can tell, all was done to specifications -- really all I can truly ask. They also made a very meager attempt to wash it, yet I'm convinced it only got as far as someone spraying down the tires. They were closing for the evening at the time; I didn't convey my disappointment; therefore I can't knock them too much on that aspect. Nonetheless, I got what I needed at my convenience.
When I scheduled my appointment over the phone, there was talk about a military discount. Talking to the cashier also relayed the possibility. From the service manager, who is the one that writes up the bill: straight-up "no." Now I don't go everywhere expecting a military discount (in fact, I forget to ask 80% of the time), and I would have still be content if I were initially told one way or the other. Yet I loathe that kind of disinformation. To the credit of the customer service department: they actually review and respond to critique. To my surprise, and with kudos, they personally contacted me after my submission to address it. The conclusion seems that they used to honor the discount. My closing response: what kind of establishment gets rid of a military discount?
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