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  • I saw LaDonna in March and the massage was great, we actually talked majority of the service which I wasn't used to but she was great overall and helped me relax. With a little extra $ left on a certificate I decided to schedule another prenatal massage with LaDonna for May. I was scheduled for a Saturday but she said she might be able to get me in on a Friday. This was told to the staff booking me as well and she asked them to make a note in the system as well. I followed up on the note twice prior to May but never got a definite answer about accommodating the request. Fast forward to today, the date of my appointment. I hadn't gotten a confirmation call yesterday about today's appointment so I decided to call and confirm myself. This is when I learned I was on a "waitlist" and not actually scheduled. Due to reasons out of Body Beautifuls control (LaDonna hadn't confirmed her work schedule), my appointment was just floating around. Twice they were supposed to call me back with an update but I ended up calling instead (my appointment was at 9, but 8:50 they still hadn't called) While I understand they have no control over an employees choice to work a specific schedule, I do feel I should have been contacted and offered an alternative solution but instead I was doing all of the calling (4 times to be exact) and asking all of the questions. It was very unprofessional and upsetting given that I booked this appointment in March and had adjusted my morning around it. Now I have a credit at the spa and can't say I'm certain I will be using it. Also I was expecting something different for a spa in the Arcadia area, it could use a bit of refreshing but the services provided make up for its appearance I suppose.
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