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| - I really wanted to like this place, but there are too many things here that need fixing.
First the good:
1. The meat is tender
2. The okra is good
3. The location is next to a busy shopping area, probably a lot of coincidental business.
Now for the bad:
1. The whole ordering process needs to be rethought. Waiting in line, then telling the meat slicer guy your meats, who then yells it at the guy next to him, who then asks you what you ordered, twice, then tells the order to the guy next to him at the register... Yeah, it isn't the most efficient way to do it.
2. Give me a complete order, not bits and pieces. About 3 minutes after the ordering process, the guy handed me a tray with two piles of meat without sauce, two pickle chips, and a small chunk of raw onion. The sides were still cooking. Then he asked "what sides were those again?" Which was the third or fourth time I repeated them.
About 3 minutes later, a pseudo waiter brought me the first side (fries). He then asked what the remaining side was, I repeated okra. A few minutes later the okra came out.
Seriously, have a prep area in the back. Have a register in the front. Take the order once. ONCE! Then build a whole order and either walk it out our announce an order number. There is a reason nearly every other fast food restaurant does it this way, it's a proven model that has stood the test of time. Don't try to be clever and reinvent something,
3. It says on the menu the plate comes with pickles and onion. I wouldn't advertise that fact unless you plan on actually serving plates with a full dill spear. The two destroyed dill chips that would normally be on a burger made me feel gypped.
Finally, the ugly:
1. the BBQ sauce isn't that good. I've tasted better from the grocery store. Seriously, for being a BBQ place, the sauce should be the key ingredient. Instead, it's off to the side in a tiny little self serve bucket. Three different flavors: original, sweet, and spicy. The sweet was almost good, the original wasn't very good at all.
Overall, I give them two stars for the good sides and the quick food (BBQ in 10 minutes is kinda nice, even if the sauce wasn't). As far as the lack of efficiency goes, I hope the owner is reading and seriously considers changing it.
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