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  • We contracted Simply Cinema to shoot our wedding several few weeks before the big day. All went well during the filming of the wedding, and their videographers were friendly. Towards the end of the transaction a few weeks later, we had several concerns. We purchased a package that included DVDs of our wedding footage. We were sent a USB drive that contained files of footage, not the continuous wedding footage we paid for. We contacted them right away (their communication could've been much better...took forever to return calls, they responded by email when we specifically asked for a call, etc). When we finally were able to get a hold of them, they said that package we purchased was no longer available, which meant they did not make that DVD anymore. This was the ONLY reason we paid for a videographer, to have a DVD full of wedding footage! Their excuse for the change: they didn't "do that kind of technology anymore." The kicker, is that they never let us know the package we paid for several months before had "changed." So we were stuck with a USB drive of files of footage, not a DVD of continuous, chronilogical order time line of events like we paid (a lot) for. They said they couldn't make it right, because they didn't have the capability to make a full-length DVD....what decade are they living in? Bottom line: they changed the package without telling us, didn't do anything to help us make it right and make the customer feel good about their expensive purchase. They sent us some blank DVDs so we could make the transfer ourselves. Gee, thanks. I'm glad we paid you a lot of money to do this for us, and in the end you didn't do it!!! We won't be recommending you to anyone.
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