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| - TL;DR: If I could give 0 stars, I would, *Beers are hooked up wrong*, it takes way too long to get simple pub food, pub food is served on disposable trays, you're better off going to Chili's.
If you're looking for either beer or food and you're in Uptown, don't go here. Literally every other place in Uptown is probably better for food AND service. Or better yet, drive to a Chili's or some other casual service restaurant outside of Uptown, do the 2 for 20 deal, and save yourself some pain. The only reason why my boyfriend and I went here was because we had just toured his office and CAH was pretty close, so we decided to try. I went on Sunday 8/14 around 5pm, and it was almost empty and there were plenty of servers milling around the back. Yet what should've been at most 45 minutes to an hour meal was stretched to two hours because of a bad comedy of errors. And I mean bad.
The fastest thing for us was getting our orders from our server, who seemed listless and didn't really care about our table. Not once did she ask about our food (which was crap, see below) and getting anything was a slow affair. My boyfriend and I ordered two beers from the tap. My boyfriend's choice wasn't available because there was too much foam coming out from the tap, which happens. However, my choice of beer (a sour ale) was completely wrong -- it tasted like an IPA, and when I asked the server about it, she didn't know what to do, so I talked to the bartender who said that they might've hooked up the kegs wrong. Really? I should've known from that one statement that we should've just left, but we stayed. My second choice wasn't available either (hooked up wrong too) so they comped my beer and I finally got one that tasted like the description on the menu.
However, the food was completely crappy (by this time I'm pretty sure we waited 40 minutes for food.) I ordered a chicken tenders plate and it came on a disposable tray, without the honey mustard or the coleslaw. I don't mind not having coleslaw, but the mustard was needed and I had to ask the server for it. Plus did I tell you it came on a disposable tray (see picture)? My boyfriend's burger was made wrong (he got the pimento cheese burger instead of the pub burger) but he ate it anyway, as we couldn't find our server again to get this corrected. The chicken tenders were over cooked and dry but the fries were okay.
Then it took another 30 minutes to get the check and the beer comped because apparently the server couldn't find a manager to get it off the check. Not only that, I saw a proper plate of chicken tenders come past us :/
Yeah, don't go here.
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