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  • MY BIRTHDAY WAS ABSOLUTELY RUINED ON FEBRUARY 19TH, 2016. My wife asked where I would like to eat for my birthday, so I picked Metro. At approximately 2pm on Friday, I called to see if I could make a reservation and they stated they did not accept reservations...fine. I made sure to arrive at 6:15 in order to get my name in since I did not want my elderly parents to have to wait to be seated and the hostess said the wait was around 25 minutes. My entire party sat there as they are seating table after table, then the kicker, at approximately 7:15, an hour after I arrived, a party that came in at around 7pm was seated in what seemed about 5 minutes. That is when I became extremely agitated. From across the room, the manager must have seen fire in my eyes, came across the room and said, "You look very upset?" I explained that my birthday was now completely ruined and that I have witnessed many, many people being seated before us and what really angered me was the party that just moseyed in and were seated in minutes. Due to my parents lack of mobility, I didn't want to hop in a car and go elsewhere, so we decided to stay. I then questioned their reservation policy and the answer the manager gave me was absolutely preposterous. He claimed that they don't accept reservations, because they can't guarantee they can seat a party at their reservation time. I have managed MANY restaurants and that was never an issue. If you can't seat a party when they first come in at their appointed time, they have a spot for which they will be first in line. The manager looked at me with this blank look, no apology...NOTHING. I must say, the hostesses who knew they messed up by seating the other party ahead of us profusely kept saying, "I am so sorry, I am so sorry." Needless to say, our server "Nathan" was very nice and had a great personality. Being that it was my birthday and knowing that I was not at all happy, Do you think the manager could have sent over a nice desert or done something nice? NOT A CHANCE...In fact, whoever hired that idiot used poor judgement when they hired this moron. I used to brag about this place, now, Metro Pizza can go to hell, you have lost a customer for good and that manager needs to be trained on how to manage and take care of people. He is absolutely INEPT.
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