Let me just say they make it near or next to impossible to cancel within the first three days like their contract states, or the 5 days to cancel, and make it nearly impossible to put in your 30 day notice to cancel!!! I have called their (888) number over 5 times over a few days and never got an answer just sat on hold until eventually it sent me to an automated system to take a survey of the call, that I never had.
I eventually just sent an email requesting to cancel under their 5 day clause, and/or putting in my 30 day notice. I signed up on 7/4/16 and yes I am canceling already. After they takes the payment within the 30 day period, I'm going to cancel my card...just incase!!! I don't have time to wait around on them to figure out what their procedures are.