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  • Super disappointed with the customer service here. Have had great massages with Dan who is an excellent provider. Scheduling appointments however, is anything but simple. Long waits in person (only have one person on reception during busier hours) AND on phone to get any services scheduled then disconnected several times. After being told they scheduled one of two services for us for our anniversary weekend with the promise of a return call to see if a provder could extend their schedule for the other appointment, we received no call back nor help. Received NO return call and after being disconnected yet again on the thrid attempt to reach a care provider, found out that not only was the first service NOT held as promised but that they had no record of any call whatsoever. Management was of little help..Eric offered no apology and did not seem to care at all if his team delivered substandard care. Clearly, the lack of experience in spa management has trickled down accordingly. Truly a shame because the facilities are so pretty. They could bat a home run but fail to even get on base. With so many great resort spas to select from in Scottsdale, the Sanctuary will get my money this weekend as they NEVER fail to deliver excellent customer service as well as provider service.
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