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  • Had a appointment @ 8:00AM for oil change & tire rotation, they finally got to me @ 9:30. Then I get the bill & they have a $4.00 charge for shop rags usage. Pure & simple you don't there is no way you can use $4.00 for shop rags unless you're bathing in oil. The appointment delay speaks volumes about their attitude toward customer service. You only get one chance to make a first impression & Fletcher 's failed. Will not use them again. Will try Discount Tire (about 1/2 mile north) next time.
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