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| - I'd been meaning to go here for a long time, and then they closed while transitioning to their new location, so the wait (and all of the great reviews I'd read) maybe built up the expectations too high... Came here yesterday for dinner with my teenaged son, and the place was busy, but not full (due to the rainy day?).
SERVICE: We waited for at least 10-15 minutes at the front of the restaurant while servers in yellow shirts and bus-staff in red shirts flitted around. Not one greeting or acknowledgement. Finally, a server noticed us as she was approaching another table with their food, and nodded her head over to a 2-top by the door to the washrooms. Seating ourselves at the table, we surveyed the fresh new digs and they are not fancy--that's fine, but with all the talk of great service, we were shocked that we sat for another 15-20 minutes without a single approach, menu, or anything. Finally, I asked someone bussing a table if we could have the menu from the table she was clearing. Finally able to share at least one menu, my son and I perused the menu. Great, authentic options. We settled on the gabacha and fortachon "You make your own tacos" options--based on what we'd seen at other people's tables, we figured it would be more than enough for us (and it was). Another 10 minutes passed before a server finally came over to take our orders. Things started to get a little better after that. After ordering, I had to sneak out to add more money to the parking meter, as we'd been in the place for over 35 minutes before being able to actually order, and I figured we'd be there for some time. I got back, and our drinks were on the table, as well as a basket of complimentary chips and the salsas, cut lime wedges, and onion/cilantro combo we'd be using for the tacos in small ramekins.
Luckily we had those chips, as it would be at least another 20-25 minutes before the tacos arrived. We were watching the Olympics on one of the large screen TVs, and I think we saw at least three entire boxing matches and part of a football (soccer) match (live, not highlights) in the time since we'd been seated. By then, we'd polished off most of the chips.
FOOD: Chips tasted freshly made, a bit greasy but well paired with the trio of delicious salsas. Gabacha (pork) was well seasoned (but not spicy), covered in cheese and in massive quantity--our favourite of the two. The fortachon, a combination of beef and chorizo sausage (also covered in cheese) was also in ample quantity, also well seasoned, but heavier on the beef than the chorizo. The heated tortillas in the round stay-warm container were plain and plentiful (at least a dozen in there!), a good base for the food (and they stayed SUPER hot throughout the entire meal!). Drinks: we settled on an orange Jarritos and Sprite, as I was interested by their mango juice and horchata options, but neither are made in-house--if that had been the case we would've jumped all over that!!!
As we began to eat , we noticed that there were zero napkins on the table, and none had been brought with the food. It wasn't until we were three tacos down each that I managed to flag someone down to get the napkins. How does a table get bussed and then served with this omission? I mean, I didn't expect fine dining, but this is a taco place, you're going to be eating with your hands!!! Looking around, there appeared to be napkins on pretty much every other table except ours.
Honestly, if this was based only on the service, I'd have given 1 star--VERY disappointing. The food and pricing is a 4/5, so to be generous and chalking it up to some re-opening service kinks, I will give it a 3. IF we come back and the service doesn't improve, there are lots of other authentic Mexican restaurants out there...
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