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  • If your home warranty refers CNJ, immediately ask for another company!! My home warranty referred CNJ. The person that was sent noticed that water had dripped down the side of the pedestal that held the heater. No mold, no wood rot, pedestal was SOLID! Told me he could not replace the heater till the pedestal was replaced. He then asked for the service call money and left. Later, I get a call from AHS that there was an addition $550 for "non covered repair work". I work for one of the nation's largest plumbing and industrial supply companies, in a corporate position, so I know what the prices are that should be paid by the homeowner for his items listed. Here is what was on it...$125 for a pressure release valve for the heater. Now mind you, all heaters now come with a pressure release valve and if they didn't, it would cost a homeowner $40-$45, $125 for a 3/4" ball valve (to buy it separately $15-$20), $125 for water supplies (to buy separately $10-$15), $95 to ground the heater. I had a conference call with AHS and the owner and he stated "these were his prices to the homeowner. I either could have AHS approve the work and pay him the extra money for the "non covered repair" money or I could have AHS pay me the amount that they would pay him to do the work and get someone else to do the work". Guess which way I went, yep, I took the money, bought my own heater and addition parts and had another plumber come install it and it costed me $100 dollars more than what I received from AHS. Stay away from this company!!! They are dishonest, unethical and unprofessional. I cannot believe AHS deals with this company, I am beginning to look for another home warranty provider. I told AHS that this company represents your company and his dishonest practices makes them look bad. They didn't seem to care.
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