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| - I LOVE Studio Movie Grill. I love it when my mom feels a something crawling on her leg and cant figure out what it is. I love it when a giant cockroach proceeds to crawl up the wall next to us in the middle of our movie. I love it when my mother goes to management and they literally tell her "I don't believe that, they run from people" and "In Mexico, at my brother's house, we turn the light on and the cockroaches scatter" (yes, that just happened) and then make her sit outside when there's 15 minutes left of the movie if she wants a refund for her meal. I love going out to treat my family for a movie and a meal only to be interrupted by a giant roach, and then be publicly humiliated and spoken to as if I'm a scum bag who's just trying to get a free ticket. Additionally, I love the fact that we (used to be) frequent regulars at this establishment. You can bet our next stop WILL be the corporate office - thank you Anthony (manager) for the gracious suggestion. I have worked in restaurants for 10 years and "It's raining outside" is never an excuse for a cockroach crawling on a person during dinner. On another note, we "used to" come here semi often for the novelty, but the service has always been very slow and we often get waiters who are rude and if you ask for anything extra at all (one side of ranch during a movie, no refills) they act as if you just insulted their ancestors, then take forever to return. Go at your own risk.
Update: Corporate did give us a $50 dollar credit. A little disappointed, would have liked to have gotten a refund for the terrible experience, but will move from one star to two.
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