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| - I just called and a sweet lady answered and was saying they don't charge for an estimate for recliner repairs, abruptly someone else gets on the line and interrupts our conversation. He then says look at our website for an estimate for fabric. I kindly informed him I'm calling for recliner repairs. He then says, take pictures of it so they can see the problem. However, I kindly again said I don't believe pictures will help, when I look at the recliner, it looks as if there isn't anything wrong with it. He immediately tells me I'm going to take over 3 hours in repairs for labor to fix it and it will cost me over $350. My thoughts....how do you know what the problem is and the length if tone to fix it, when you haven't assessed the problem in person and I offered to bring it in. He says, yep, that will be at least $350 to fix. I said thank you and have a good day. Honestly, this wasn't at all what I was expecting. Perhaps, invite me to bring in my recliner to assess it and find out what is the problem and the cost with labor time. Sadly, I will not provide my business here.
***Update. Had my recliner serviced Elsewhere. The bolt was missing along the sleeve of the back. It was assessed, fixed including labor for $45. It took this service repairman maybe 20 minutes to fix. I wouldn't have known the problem since you couldn't see it from the exterior.***
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