Luckily (knock wood) we usually don't have to come here for more than shots. They always send us a reminder. We are able to get convenient weekend appointments. The doctors and staff are always very nice and patient with our pup, who has a fear of the vet (because of the whole rectal temperature thing. Can you blame him? LOL). A lot of times they skip the temperature altogether because of how apprehensive my dog is, and I wonder if maybe they should be more thorough, but maybe it's just not that important. It's very close to home and the prices seem comparable to another vet we've been to in the area (only switched because we moved closer to this one).