| rev:text
| - I did not have a good experience with this showroom from the very beginning. It started off when the associates at the showroom tried to get my appointment to appear under my existing account on RTR online. The number of times they incorrectly recorded my email address was ridiculous. It took multiple phone calls to straighten out and after a couple days, it was finally listed. This process should take no more than five minutes.
Approximately a week before the appointment, I received an email from a "stylist" asking about my preferred styles, colors, size, etc. I appreciated the contact and was looking forward to seeing the dresses she thought would fit me. To my surprise, two days later, I received the same email from a different "stylist". I didn't quite understand why I got the extra email-- I have a feeling it's related to the numerous attempts to get my appointment into my RTR account-- and it didn't bother me too much, but it just added to the bad taste I already had with the lack of system.
Then, two days before the appointment day, my friends and I all received emails saying our reservation was canceled when we never canceled. The three of us all had to call AGAIN and reschedule.
The most disappointing aspect about my experience, however, was the extremely limited selection of dresses in the Vegas store. When I responded to BOTH of the stylists' emails with my preferences, I assumed I would be given options that reflected what I had written... I even gave a brand/style name of a dress from the RTR site that represented exactly what I was looking for.
NONE of the options were remotely close to what I wanted. I truly do not understand the point of "stylists" reaching out when absolutely nothing is done with the feedback. I responded a week in advance of my appointment, giving them plenty of time to review my emails. I had filled out a style assessment weeks in advance as well. A professional and honest approach would have been to contact me and recommend browsing RTR online instead because the showroom did not carry anything that was close to what I wanted.
RTR should use the term "stylist" loosely and should not advertise them as people who will help customers in personal styling sessions. What a farce.
I ended up settling with a dress that didn't match my taste (as did my two friends). It was something I would've never chosen in a thousand years but I had no other choice since my event was the same night.
I would never recommend visiting the Vegas showroom.
If everything above wasn't already enough, I discovered today my credit card (along with my home address) information has been saved to my RTR account online from when I made the transaction in the showroom. I NEVER authorized this and find it absolutely irresponsible and inconsiderate to the customer.
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